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Complaints

At Loan King, we want to ensure that we always provide you with the best possible service. If you ever feel that something didn’t go the right way, you should let us know.

How to complain

This is how you can reach us:

Email: support@loanking.com.au

Our aim is to resolve all complaints internally. However, if you are unhappy with our suggested resolution or we have been unable to resolve it within 45 days of the initial complaint, you can refer your complaint to the Credit Ombudsman Service Limited.

COSL is an external dispute resolution scheme which exists to provide an impartial solution to its members and their customers who are unable to resolve complaints or disputes internally.

The scheme is free to our customers and the Ombudsman's decisions are binding.

For more information on COSL please visit the COSL website www.creditombudsman.com.au or call them directly on 1800 138 422

Warning Do you really need a loan today?

It can be expensive to borrow small amounts of money and borrowing may not solve your money problems.

This statement is an Australian Government requirement under the National Consumer Credit Protection Act 2009.

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